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Receptionist Description – Sedona Winds

JOB TITLE: Receptionist
SUPERVISOR: Executive Director

BROAD SCOPE OF POSITION:

Responsible for receiving and properly fielding all communication at Sedona Winds Community including phone calls, mail, work orders, appointments, resident requests, messages, emergencies, etc. Responsible for interacting with residents, staff members, family members, visitors, vendors and general public on a daily basis.

ESSENTIAL JOB FUNCTIONS:

  • Greets all incoming visitors
  • Answers phone, disburses mail
  • Maintains maintenance work order book
  • Takes and relays all messages to staff, residents or family members
  • Maintains residents and guest sign in/out sheet
  • Communicates with residents and staff on all issues through phones, intercom, memos, etc.
  • Maintains daily communication log book for continuity of shifts
  • Assists Director in touring potential residents and visitors
  • Maintains the emergency book for all residents going out 911
  • Mail ancillaries to Corporate office
  • Assists Manager as needed
  • Assists van driver with scheduling appointments and maintaining appointment book

NON ESSENTIAL JOB FUNCTIONS:

  • Guest meal reservations
  • Make new resident files for when Marketing does their paperwork/ ER contact in ER book
  • Make new employee files, fax paperwork to Corp.
  • Update phone list

EDUCATIONAL REQUIREMENTS:

  • High school diploma required
  • One year college preferred

EXPERIENCE REQUIRED:

  • One or more year working with the general public in a front-desk receptionist environment
  • Experience with long term or geriatric care preferred
  • One or more year working in a secretarial position helpful

SPECIAL KNOWLEDGE SKILLS OR REQUIREMENTS:

  • Sensitivity to needs and limitations of seniors
  • Strong interpersonal skills
  • Desire to work with frail and elderly
  • Must be able to read and write the English language
  • Computer literate
  • Must be able to work on a full or part time regular schedule
  • Patience
  • Must be able to remain calm during stressful situations
  • ESSENTIAL TO BE ABLE TO MULTITASK!!

PHYSICAL AND SENSORY REQUIREMENTS: (With or without the aid of mechanical devices)

  • Reaching and grasping
  • Sitting and standing
  • Bending, stooping and twisting
  • Pushing and pulling
  • Talking and listening
  • Must be able to hear and respond to resident emergency call system
  • Must be able to hear and respond to all other emergency systems in building

ENVIRONMENTAL FACTORS:

  • May be exposed to infectious diseases
  • May be exposed to contaminated articles
  • Work is performed mostly inside

Apply to Sedona Winds Here!

I have read and understand the entire job description, and I accept all community policies and procedures.